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Utilities and telecom
Customer Service
- technical support
- appointment settings
- handle billing inquiries
Credit Collection
- help customers settle their bill with a proactive approach
Automatic Welcome Desk
- welcome the visitors and understand their needs to route them accordingly.
- ask security questions to identify the customer and pass his identity to the agent.
HealthCare
Generic Services
- manage appointment settings
- generate proactive reminders
Credit Collection
- help patients to remain in controle of their bills with a proactive approach
Automatic Welcome Desk
- welcome the visitors and understand their needs to route them accordingly.
- ask security questions to identify the customer and pass his identity to the agent.
Webshops and Retail
Order management
- manage shipping addresses
- track-and-trace the orders
- manage cancellations and returns
- warranty registration
Credit Collection
- help customers settle their bill with a proactive approach
Automatic Welcome Desk
- welcome the visitors and understand their needs to route them accordingly.
- ask security questions to identify the customer and pass his identity to the agent.
Travel industry
Reservation management
- make new reservations
- handle changes, cancellations
- check miles and reward points
Notifications
- Keep the traveller in the loop of every action
- guide the traveller through the whole journey
Automatic Welcome Desk
- welcome the visitors and understand their needs to route them accordingly.
- ask security questions to identify the customer and pass his identity to the agent.