INDUSTRY

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Utilities and telecom

Customer Service

  • technical support
  • appointment settings
  • handle billing inquiries

Credit Collection

  • help customers settle their bill with a proactive approach

Automatic Welcome Desk

  • welcome the visitors and understand their needs to route them accordingly.
  • ask security questions to identify the customer and pass his identity to the agent.

HealthCare

Generic Services

  • manage appointment settings
  • generate proactive reminders

Credit Collection

  • help patients to remain in controle of their bills with a proactive approach

Automatic Welcome Desk

  • welcome the visitors and understand their needs to route them accordingly.
  • ask security questions to identify the customer and pass his identity to the agent.

Webshops and Retail

Order management

  • manage shipping addresses
  • track-and-trace the orders
  • manage cancellations and returns
  • warranty registration

Credit Collection

  • help customers settle their bill with a proactive approach

Automatic Welcome Desk

  • welcome the visitors and understand their needs to route them accordingly.
  • ask security questions to identify the customer and pass his identity to the agent.

Travel industry

Reservation management

  • make new reservations
  • handle changes, cancellations
  • check miles and reward points

Notifications

  • Keep the traveller in the loop of every action
  • guide the traveller through the whole journey

Automatic Welcome Desk

  • welcome the visitors and understand their needs to route them accordingly.
  • ask security questions to identify the customer and pass his identity to the agent.

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